Privacy Policy

The Zigzag Flow, Inc. — Privacy Policy

Effective Date: 11/01/2025

At The Zigzag Flow, Inc., we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect information obtained through our website and related digital services.

Information We Collect

We may collect:

• Contact information (name, email, phone) through our website forms.
• Health information when you complete intake forms or participate in therapy sessions.
• Technical information such as IP address, browser type, and cookies used to improve website performance.

How We Use Information

We use your information to:

• Respond to inquiries and schedule appointments.
• Deliver clinical and telehealth services.
• Communicate updates or service information.
• Comply with legal and regulatory obligations.

How We Protect Your Information

We follow HIPAA privacy and security standards and use secure, encrypted systems for all client records and telehealth communication. Access to data is restricted to authorized staff only.

While no online platform can guarantee absolute security, we take every reasonable step to safeguard your information using administrative, technical, and physical safeguards.

Sharing Information

We do not sell or rent personal information. Information may be shared only:

• With your consent.
• With your care team or insurance provider as needed for treatment and payment.
• As required by law or court order.

Cookies & Tracking

We may use cookies to improve your website experience. You can disable cookies in your browser at any time.

Your Rights

You have the right to access, correct, or request deletion of your information in accordance with HIPAA.
For privacy concerns or record requests, please contact:
📧 privacy@thezigzagflow.com

The Zigzag Flow, Inc. — Notice of Privacy Practices (HIPAA)

This Notice describes how your medical and personal information may be used and disclosed, and how you can access this information.

How We May Use or Share Your Health Information

Your Protected Health Information (PHI) may be used or disclosed for:

• Treatment: Coordinating and providing therapy and related healthcare services.
• Payment: Billing insurance or other payers for services rendered.
• Healthcare Operations: Quality assurance, training, and administrative activities.

We may also disclose PHI when required by law, to avert a serious safety threat, or as part of public health reporting.

Your Rights

You have the right to:

• Request a copy of your records.
• Request corrections to inaccurate or incomplete information.
• Request restrictions on certain uses or disclosures.
• Receive a list of disclosures.
• File a complaint if you believe your privacy rights have been violated.

You will never be penalized for filing a complaint.
To exercise your rights or ask questions, contact:
📧 play@thezigzagflow.com
📬 The Zigzag Flow, Inc. | 201-371-7700

The Zigzag Flow, Inc. — Telehealth Privacy & Consent

We offer telehealth sessions to make care accessible and flexible for families.

Technology and Security

All telehealth sessions are conducted using HIPAA-compliant platforms with end-to-end encryption. Sessions are never recorded without your written consent.

Your Responsibilities

• Ensure you are in a private space where confidentiality can be maintained.
• Do not record sessions unless mutually agreed upon.
• Inform your therapist if you experience any technology issues that affect your session.

Risks and Benefits

Telehealth offers convenience and continuity of care but may involve risks such as interruptions, delays, or technical failures. If a session cannot be completed due to technical problems, your therapist will work with you to reschedule or find another solution.

By participating in telehealth services, you acknowledge that you understand and consent to these conditions. Full telehealth consent forms are completed during your intake process.

The Zigzag Flow, Inc. — Terms of Use

Welcome to The Zigzag Flow’s website. By accessing or using this site, you agree to the following terms:

Informational Use Only

The content on this website is provided for informational and educational purposes only. It is not medical advice and should not replace consultation with a licensed healthcare provider.

No Provider–Client Relationship

Submitting information through this website or contact form does not create a therapist–client relationship. Services begin only after a completed intake, consent, and mutual agreement.

Intellectual Property

All materials on this website, including logos, text, and images, are the property of The Zigzag Flow, Inc. and may not be used without permission.

Limitation of Liability

The Zigzag Flow, Inc. is not responsible for damages arising from use or inability to use this website or its content.

Governing Law

These terms are governed by the laws of the State of New Jersey.